FAQs

What sort of Guarantee should I expect?

DON'T BUY FROM A COMPANY WHO DON'T GIVE YOU A WRITTEN GUARANTEE.

Unfortunately, there are literally tens of thousands of people who have purchased Double Glazing but do not have a Guarantee - because they didn't get it in writing at the time, the supplier has since gone out of business (or changed the company name ever so slightly).

The standard Guarantee in the industry is 10 Years. Beware of guarantee's that do not state a specific period of time - the use of phrases like 'Lifetime', 'Ever Lasting' or 'forever' should be treated with caution.

Always make sure that the Suppliers' Guarantee is backed up by something more substantial. This is known as an Insurance Backed Warranty and your supplier must give you details when you make your purchase. This protects you in the case of the company ceasing trading. However this is not the whole story. Insurance Backed Guarantee's are not all the same, and it is worth taking the time to make sure that the insurance cover is worth the paper it's printed on. Questions you should ask include;

• Is it a UK based insurance? (if not then it is not governed by the UK Financial Services Ombudsman)
• Will it pay out if the company voluntarily ceases trading (i.e. retires, many policies only pay out in the event of Bankruptcy).

In our opinion a reputable company should include this cover as standard - but all too often we hear of companies 'offering' the cover as an expensive extra (presumably to put purchasers off!). It is always better of course to choose a supplier that you feel can offer a proven track record & is likely to be able to honour the promises it makes you - this company will be familiar with your property and the products you chose - they should ideally carry spare parts & be able to send someone relatively quickly to attend to your concerns. Check how long the Company has been in Business - in this Industry, Longevity is a good Recommendation!


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