FAQs
The Salesman says "If I buy the front the back is free", "My house will get a 'show home' discount", "He needs to make his commission & can offer me a special discount" Is this true?
Reading the above you might think you’d never fall for this type of gimmick – but a quick look at the adverts in any local paper tells you that a lot of people must do (companies only use adverts that work for them). We don’t believe in High Pressure Sales (see 1stFrame Sales Policy at bottom of page)– you should never sign up on the night - & if you do you must remember that you have a legal right to change your mind for the next 7 days.
There is an entire industry based around training Salespeople to part the customer from their cash. The entire focus of this training is always "Get the Order". If you feel at all pressurised by the salesperson you should question why. Don't let the salesperson use their set 'script' - this is designed to raise hypothetical questions and answer them for you - thus (supposedly) removing your concerns & objections in order that you feel happy to place the order there & then. But - are they actually the questions you wanted answered? Do they relate to your property & needs?
Before starting on the process of replacing your windows & doors you should work out a list of questions designed to answer your concerns - and it is reasonable for you to expect the salesperson or company to be able to answer these questions for you. If they can't do it there and then they should be able to get back to you promptly - if the answer is of particular importance to you make sure it is confirmed to you in writing.
Almost without exception, companies selling 'Special Offers’ or various finance packages' sell most of their business that way. So, of course, the discount & credit charges are built into the price. Realistically nothing is ever actually ‘Free’ – the cost is built in and it’s a selling technique to get the customer to extend the purchase range and amount spent.
We can’t recommend enough that customers are extremely careful about buying windows on finance packages – it’s not uncommon for the interest rates to be double that that you can get from a bank or building society – the Salesman is trained to sell to your budget – but whilst a £100 a month sounds great – this might be over 120 months – meaning you pay £12,000.
1stFrame Sales Policy
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Reading the above you might think you’d never fall for this type of gimmick – but a quick look at the adverts in any local paper tells you that a lot of people must do (companies only use adverts that work for them). We don’t believe in High Pressure Sales (see 1stFrame Sales Policy at bottom of page)– you should never sign up on the night - & if you do you must remember that you have a legal right to change your mind for the next 7 days.
There is an entire industry based around training Salespeople to part the customer from their cash. The entire focus of this training is always "Get the Order". If you feel at all pressurised by the salesperson you should question why. Don't let the salesperson use their set 'script' - this is designed to raise hypothetical questions and answer them for you - thus (supposedly) removing your concerns & objections in order that you feel happy to place the order there & then. But - are they actually the questions you wanted answered? Do they relate to your property & needs?
Before starting on the process of replacing your windows & doors you should work out a list of questions designed to answer your concerns - and it is reasonable for you to expect the salesperson or company to be able to answer these questions for you. If they can't do it there and then they should be able to get back to you promptly - if the answer is of particular importance to you make sure it is confirmed to you in writing.
Almost without exception, companies selling 'Special Offers’ or various finance packages' sell most of their business that way. So, of course, the discount & credit charges are built into the price. Realistically nothing is ever actually ‘Free’ – the cost is built in and it’s a selling technique to get the customer to extend the purchase range and amount spent.
We can’t recommend enough that customers are extremely careful about buying windows on finance packages – it’s not uncommon for the interest rates to be double that that you can get from a bank or building society – the Salesman is trained to sell to your budget – but whilst a £100 a month sounds great – this might be over 120 months – meaning you pay £12,000.
1stFrame Sales Policy
- 1stFrame do not cold call customers (telephone calls at night, knocking on your door) - you will never be contacted by 1stFrame unless you have made an enquiry to us.
- Your details will not be sold or given to any third party (except when legally required to do so - e.g. Independant Guarantee Schemes). Upon reciept of a written request to do so we will be happy to delete all of your details from our systems.
- We will arrange an appointment with you at a time suitable to yourself - and we will turn up! If for any reason we are running late you will be contacted as soon as possible.
- We are happy to see anyone - we do not insist that you are both there (if applicable) - this is a sales tool to remove possible objections and try & force you to sign up on the night (see above).
- A typical appointment will be anything between 15-60 minutes. There is no logical reason for an appointment to run into hours - that is harrassement. We are quite happy to spend as much - or as little time with you as your enquiry requires. If you have questions we will stay and answer them to the best of our ability.
- We do not give prices during the visit - nor do we try & make you sign up then & there.
- We supply a detailed written quotation which will be posted (or emailed if you prefer) within 24 working hours. The quotation will be our 'best price' - we do not 'start high & finish low'. We assume your time is valuable and that you are able to make up your own mind. Our quotation is valid for 30 days.
- Should you require any additional information or a variation to your quotation then we are happy to supply this & it will be confirmed in writing to you.
- We do not chase you. You may (at random) be contacted by our Customer Service Dept. to check that we are responding to potential customers in a prompt and professional manner. Like any professional organisation we believe this feedback is vital to our success.
- Should you decide to use someone else then Thank You for the opportunity and we hope you will consider us again if the need arises.
- Should you decide to go ahead with 1stFrame then...Thank You very much! We will write to you and confirm your order and we will arrange for a detailed survey to be undertaken (see Customer Charter).
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