FAQs
The purchase of new windows & doors is an important (& expensive) decision & is one we know you'll want to get right. On this page we've tried to give honest & frank answers to some of the questions we're frequently asked. Whilst we hope you find the contents of this website interesting and informative, the contents are for general information purposes only and do not constitute advice. We believe the contents to be true and accurate as at the date of writing. Should your specific question or concern not be answered here please get in touch & we'll do our best to help.As with any opinions those expressed here are coloured by our own views; we also recommend you take the time to visit the BBC's Watchdog advice pages @ Consumer Advice for additional peace of mind.
Q. What is FENSA & is it important?
Q. An Installer I've been talking to says that you don't need FENSA for your windows to be approved.
Q. What sort of things are covered by FENSA / Building Control?
Q. The 'Salesman' tells me that I have to have K glass? What is this and is it expensive?
Q. I've been told that K Glass has a colour tint, will this affect the look of my property?
Q. What sort of Guarantee should I expect?
Q. Several of the companies are members of Trade Associations - is this of benefit to me?
Q. Is it important to buy from a manufacturer?
Q. All windows & doors are pretty much the same aren't they?
Q. I've been offered "Deposit Insurance" - do I really need it?
Q. Do I have to replace like for like?
Q. The Salesman says "If I buy the front the back is free", "My house will get a 'show home' discount", "He needs to make his commission & can offer me a special discount" Is this true?
Q. Do I need toughened glass?
Q. I've been told PVC is bad for the enviroment - why should I choose it?
Q. Should I use a small local firm - or a large national firm?
Q. What choice of Obscure glazing can I have, how much does it cost and how effective is it?
Q. Do I need planning permission?